30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. It must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@luxedecorum.com.au.

Please note that returns will need to be sent to the following address:

• Return Address: 1C/9 Yampi Way, Willetton WA 6155, Australia

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxedecorum.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Once you contact us, we will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

• Sale items
• Gift cards
• Change of mind returns

Exchanges

The fastest way to ensure you get what you want is to return the item you have first.

Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. We will also let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@luxedecorum.com.au.

Important Notes

• Return window: You have 30 days after receiving your item to request a return.
• Item condition: Items must be unused, with tags, and in original packaging.
• Proof required: Receipt or proof of purchase is required.
• Return approval: Items sent without first requesting a return will not be accepted.
• Refund timeline: Approved refunds are processed to the original payment method within 10 business days.

Contact Us

For return questions, refund updates, or damaged item support, please contact Luxe Decorum at info@luxedecorum.com.au.